Privacy Policy

At The Pet Behaviour Centre, we are committed to protecting the privacy and security of our clients and site visitors, including you. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Data Controller and Owner

The Pet Behaviour Centre
Registered Office: Newtown Lane, Mount Venus Road, Rockbrook, Rathfarnham, Dublin 16, D16 TP38
Owner: James Stephens

What data do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes name.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Pet Data includes pet’s name, species, date of birth, breed/colour and gender.

• Pet Medical History Data includes name and address of vet, medical history and behavioural background.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

• Usage Data includes information about how you use our website, products and services.

How will we use your data?

We collect your data so that we can:

• To follow up on enquiries we have received directly through email or phone enquiries.

• To assist us in providing services to you.

• To ensure our contractual obligations are met.

Are we going to share data with third parties?

We do not share, sell, rent or trade your information with third parties. Requests for recommendations or referrals are shared only with prior consent.

How do we store your data?

The Pet Behaviour Centre is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. We have validated that all 3rd party vendors that we use internally are GDPR compliant. Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

What are your data protection rights?

The Pet Behaviour Centre would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request The Pet Behaviour Centre for copies of your personal data.

• The right to rectification – You have the right to request that The Pet Behaviour Centre correct any information you believe is inaccurate. You also have the right to request The Pet Behaviour Centre to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that The Pet Behaviour Centre erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that The Pet Behaviour Centre restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to The Pet Behaviour Centre processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that The Pet Behaviour Centre transfer the data that we have collected to another organisation, or directly to you, under certain conditions. If you would like to exercise any of these rights, please contact us at our email: info@petsbehave.com or via our Postal address: Newtown Lane, Mount Venus Road, Rockbrook, Rathfarnham, Dublin 16, D16 TP38.

Cookie Policy

We use cookies on our website to collect information to improve the content of our site and the services we offer.

No personal data is collected on our website – we can see who visits the site and what pages you have visited but we cannot personally identify you from this information.

Changes

We reserve the right to modify this Policy at any time. If we decide to change our Policy, we will post those changes to this Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Policy, we will amend the published date on the web page in question.

Last Updated: 24/07/2020